Your company culture is everything

“Culture is not what you say or what you say. Culture is about behavior and actions.”

These are the words of Daniel Coyle new york times best-selling author of The Culture Playbook: 60 Highly Effective Actions to Help Your Group SucceedA book to discuss, not just read. Coyle offers 60 tips to start critical conversations that can move any organization toward a more aligned and unified culture.

If you Google the definition of company culture, you’ll find interrelated words that include organizational values, vision, ethics, standards, and more. You’ll also find interesting quotes such as:

· Culture is simply a shared way of doing something with passion. – Brian Chesky

· Company culture is the sum of all employee behaviors. – Michael Cooley

· Company culture is important. How management treats its employees affects everything, for better or worse. – Simon Sinek

· Culture is what happens when your boss leaves the room. – Anonymous

These are all excellent definitions and comments about culture. There are many correct definitions and, of course, some incorrect definitions. There is a similarity between them, which is that they emphasize action. Hence the first quote in this article.

in an interview with amazing business radio, Coyle shared some of his insights on culture. He believes culture does not happen by magic. Just because he put some clever words on paper doesn’t mean it will happen. Performance. It’s like sports and skills.It must be practiced, which is why he chose the title of his new book culture playbook.

Coyle shares what he calls Three Pillars of Architectural Culture:

1. Connect people: This starts with building safety. This is closely tied to belonging. Employees should be confident about both the future of the company and their future with the company. Be sure that I hear you and that you hear me. We are connected and aligned.

2. Create situational awareness: We do this by sharing our weaknesses and vulnerabilities and working on them collaboratively. In other words, share the truth. Here’s where we went wrong and what we could have done better. This supports a culture of learning and progress, not perfection.

3. direction: You have to know where you are going. Establish a definite purpose, which Coyle calls the “Polar Star”. A great culture works like a flock of birds in a forest. they remain connected. Solve your past problems and self-organize to move towards your goals.

For a quote about the culture of what happens when your boss leaves the room, Coyle talks about Danny Meyer, the successful restaurateur who founded Union Square Hospitality and Shake Shack (book tip #50) .

Meyer opened his first restaurant and it was a success, so it made sense for him to open a second restaurant. In a short period of time, both restaurants’ performance deteriorated. He realized that if he wasn’t in the restaurant, the team wouldn’t behave as it should. Meyer was culture. When he was in the room, the team knew what to do. But he couldn’t be in both restaurants at the same time, so he temporarily closed the restaurants and went into hiding to analyze and write what would eventually become his own cultural playbook.

While he was aware of the many actions that drive his culture, he came across two words that perfectly defined Polaris. is to create a rave. If everything is right – food, service, cleanliness, ambiance – the experience will be ‘raved’ by customers. So in his two-word sentence, “Create Raves,” he designed the non-negotiable action that everyone is trained to do.

As Coyle puts it, culture “doesn’t come down from heaven. It doesn’t magically flow out of your personality.” must answer

・ Where are we going?

· How would you define it?

· How do you stay connected?

· How can we be vulnerable and open with each other so that we can share the truth with each other and not hide it or feel uncomfortable sharing it?

These questions (and more) will help you build stronger, healthier, better teams – a better culture.